Shipping policy

Shipping Policies

 

Shipping and Order Processing Times:

 

  • Warehouse hours are 10:00 am to 4:00 pm Monday through Friday. The warehouse does not process orders on Saturday or Sunday.
  • Order processing time is 1 to 2 business days to receive a tracking number. Please allow and expect additional time for processing during the holiday seasons.
  • Once the package is scanned by the mail carrier it can take 5-8 business days to be delivered.
  • Overnight/Next-Day shipping is available Monday-Thursday. 
  • Overnight/Next-Day shipping orders placed after 12 PM EST ship the next business day. Next day shipping does not guarantee next day delivery. Please allow time for the mail carrier to ship the order.
  • Some mail carriers like UPS only ship on weekdays.

 

Free Shipping:

 

  • Free shipping for orders $99+
  • Available for US domestic orders only.

 

International Shipping:

 

  • No free shipping for international orders.
  • The customer is responsible for shipping costs on international orders.
  • International duty fees are taxes imposed by the destination country on imported goods, which customers may need to pay when choosing international shipping. These fees are non-refundable, and LivBay Lash is not responsible for covering them, as they are beyond our control.

 

IN-STORE/WAREHOUSE Pick-up Orders:

 

  • Warehouse hours are 10:00 am to 4:00 pm Monday through Friday. The warehouse is closed Saturday and Sunday.
  • Pick-up address: 12 Mill Plain Rd. Suite 10, Danbury, CT. 06811.

 

Responsibility:

 

  • Tigre Esthetics is not responsible for lost or stolen orders or fees for re-shipping to a new address.

 

Order Policies

 

Read Product Instructions:

 

  • Before using our products, please read and follow all instructions on the product label and on our website to ensure proper application. 
  • Tigre Esthetics is not responsible for any damage to products or injury caused by improper use or failure to follow the provided instructions.
  • All products are intended for professional use ONLY and should be applied by a licensed technician. 
  • For retail inquiries please reach out to TigreEsthetics@gmail.com .

 

Order Cancellations:

 

  • Email TigreEsthetics.com ASAP to cancel or change an order before it ships. Requests may be made but are not guaranteed.

 

Missing Items:

 

  • Please report missing items within 3 days of receipt with photos to TigreEsthetics@gmail.com and our team will make it right.

 

Customer Responsibility:

 

  • Charges for returned orders due to incorrect addresses or undeliverable packages are the customer's responsibility.
  • Please confirm your address before placing your order.